1. How long does shipping take?
Orders are typically processed within 1–3 business days.
- Standard Shipping: 7–15 business days
- Express Shipping: 3–7 business days
Delivery times may vary depending on location and customs.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.
3. Can I cancel or change my order?
If your order has not yet been shipped, please contact us at support@kitteiou.com as soon as possible. Once the order has been dispatched, we cannot cancel or modify it.
4. What is your return policy?
We accept returns within 14 days of delivery for unused items in original packaging. To start a return, contact us for instructions.
5. What if I receive a damaged or incorrect item?
If your item arrives damaged or you receive the wrong product, please contact us within 3 days of delivery and provide photos. We will arrange a replacement or refund.
6. What payment methods do you accept?
We accept credit cards only. Other payment methods are not supported at this time.
7. How much is shipping?
Shipping costs are calculated at checkout based on your location and chosen shipping method. Free shipping may be available during promotions.
8. Do you ship internationally?
Yes, we ship to most countries worldwide. Customers are responsible for any customs duties or import taxes imposed by their country.
9. When will I receive my refund?
Once your return is received and approved, we will process your refund within 7–10 business days to your original payment method.
10. How can I contact customer support?
You can reach us via:
Phone: +447731449934
Email: support@kitteiou.com
We aim to respond to all inquiries promptly.